Connect Using a Mobile Device
URL format, assuming that you have enabled TLS/SSL security:
https://YourCompany.com/RealmName/mobile
The Mobile Internet Client (MIC) provides functional access to an application in a format that is optimized for use on mobile devices such as smart phones.
There is no "Sign Out" button in the mobile interface. Clients are automatically signed out and their session ended when the time specified by IdleWebSessionTimeout passes after closing the connection.
Sessions will endure and clients will remain signed in so long as the connection is left open.
The optimized display of the MIC
The following browsers (and later versions) are supported. Note that JavaScript must be enabled in all cases.
- iOS™ (iPhone™ and iPad™) (iOS 4.3.5+)
- Android™ 2.1+
- Blackberry™ 6.0+
You can also access the "mobile view" from desktop browsers using any operating system. Supported browsers include the following:
- Firefox™ 3.6+
- Internet Explorer™ 9+
- Safari™ 5.1+
Others may also work.
The syntax of the request is as follows. The only difference between this and the VIC connection URL is the addition of "/Mobile".
https://Your.ServerName.Com/YourRealmName/Mobile
Upon establishing a connection, you will be prompted to sign in:
MIC logon screen
The mobile client will open. Note that the screen does not update continuously, but will refresh automatically based on the value set for the application propertyMobileBrowserAutoRefreshPeriod, which defaults to 60 seconds. A graphic display (actual page view) will refresh based on the property MobileBrowserSnapshotRefreshPeriod, which defaults to 600 seconds.
You can force the display to update at any time by touching the Refresh button. Note that each refresh of a graphic display may result in a significant amount of data being transferred to your device.
The MIC version of the page menu page
The word "Sites", found in the Remote Sites sub-menu, is controlled by the application property, ContainerTerm
The alarm display of the Mobile Internet Client is limited to a maximum of the 100 most recent alarms and does not display alarms from previous days.
Realm Display Setup tags do not apply to mobile device connections.
Troubleshooting
- No connection is made.
- Ensure that you are providing a fully qualified domain name, beginning with HTTPS://. (HTTP:// if not secured.)
- There may be issues related the configuration of your company's firewall. Check with your IT department.
- It seems to create a connection, but access is denied.
- You may not have Internet Access privileges. Check with your manager.
